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Ramesh Rajagopalan, Executive Vice President, Customer Service, Retail Excellence and Network Development, VECV

Eicher Trucks & Buses, a business unit of VE Commercial Vehicles, has been setting benchmarks in providing a connected ecosystem to its customers through 100% connected vehicles supported by industry first uptime centre and first-of-its-kind next-generation fleet management app, My Eicher. Successfully serving, 1,15,000 customers across India, MyEicher now connects over 2,75,000 trucks and buses to Eicher’s Uptime Center.

With three key functions including enhanced fleet management support, superior uptime assistance, and smart fleet solutions, the award winning MyEicher app acts as a centralized platform for services addressing customer needs through their vehicle ownership journey. The key services include in-depth fleet health assessment, efficient fuel management, comprehensive fleet insights, superior aftermarket services and systematic trip management services.

Key Benefits of the App:

• Fleet Tracking: The app offers comprehensive tracking features to enhance your vehicle management through three key feature including live tracking, tracing the past trips and geo fencing. Users can monitor their vehicle’s live location and track critical parameters such as the odometer, fuel levels, DEF, and fuel efficiency (FE). The app allows for the sharing of current and live locations of vehicles and provides a live vehicle cluster for real-time dashboard views. My Eicher users can create custom Point-of-Interests (POI) and routes relevant to their business operations. After creating POIs and routes, customers receive automated reports and insights about their trips with fuel efficiency, vehicle utilization and stoppage report.

• Aftermarket service: Users can effortlessly book service, report breakdowns (automatically fetching the location for connected vehicles) and stay informed about the real-time status of their vehicle repairs.

• Uptime Management: To ensure excellent fleet health, Eicher’s industry-first Uptime Centre tracks all the connected vehicles 24x7 to monitor driving conditions and vehicle health. Through its Artificial Intelligence (AI) and Machnie Learning (ML) powered predictive diagnostics service, Eicher experts can detect potential damage to the vehicle in its running conditions and alert customers through call and predictive uptime alerts via My Eicher App. Customers also receive information about the nature of the fault, recommended action (through videos & documents) and status of the support issue. They can view the live vehicle cluster in real time to track their vehicles' health and performance.

• Fuel Management: Fuel cost is the largest expense for any fleet operations. Hence, monitoring and optimizing fuel expenses is critical for every transport business. The Fuel Management feature of My Eicher allows customers to keep track of all fuel refill and drain (pilferage) events (if any) and any other adblue fill events for their fleet. Customers can get the time, location and quantity of all fuel added or drained for better transparency and reduced manual dependency.

• Fleet Insights: Fleet Insights allows users to monitor more than 50 parameters across Vehicle Utilization, Fuel, Safety & Driving Behaviour. It offers actionable insights through which customers can analyze and benchmark the performance of their vehicles as well as the drivers. The insights further help in generating custom reports, comparing vehicle performance, scheduling email deliveries, and setting alerts for fuel, uptime and driving behaviour.

• Connected EV services: To monitor the charging patterns and track EV vehicle performance, My Eicher has Charging Management module which contains Charging Summary, Charge & Discharge graphs along with reports consisting of EV parameters. The customers can also check CO2 emissions and equivalent diesel savings achieved by their EV vehicles.

• Value added service: Value-added services include other services where the customers can exchange and buy used trucks via Eicher Sure as well as locating nearby touchpoints such as dealers, workshops etc. The Knowledge Center offers useful information regarding the vehicle, maintenance, etc.

• Marketplace: Explore Smart Solutions such as Vehicle Immobilizer, AIS-140, School Bus Solution, GPS telematics for Pre BSVI vehicles, Mining Solutions and Reefervan. The Marketplace also lets the customer utilize Eicher e-Shoppe for parts and accessories.

In the Commercial Vehicle and Logistics industry, there is a common saying that earnings only happen when the vehicles wheels are turning. Recognizing the importance of Vehicle Uptime, Eicher Trucks and Buses was the first to introduce 100% connected range of trucks and buses in India. This was backed by an industry benchmark 24X7X365 Uptime Center supported by a network of Uptime Certified workshops. Today, 2,75,000 Eicher Trucks and Buses are monitored 24X7X364 and backed by close to 1000 service points and thousands of parts distribution outlets across the country.